Good housekeeping is absolutely essential within the hotels and hospitality sector. Guests and visitors have high expectations about the standard of the accommodation and amenities offered, so housekeeping is really not just about changing towels or bedding. In this article, we look at the importance of good housekeeping in the hotel sector and what steps should be considered.
Importance of good hospitality in hotels
Some of the typical housekeeping duties within hotels include:
- Checking all appliances and fitments
- Taking guests any items they need and replenishing toiletries
- Keeping a watchful eye on all reception areas, public toilets, lounges, bars and restaurants within the hotel to ensure a sparkling and welcoming environment is maintained at all times
- Vacuuming, dusting and cleaning all guest bedrooms to keep them looking good while in occupation or immaculate for the arrival of new guests
Most hotel revenues are made from room bookings, but this does not mean that housekeeping services should only entail cleaning services in public areas and bedrooms. The exterior of buildings and all service areas of hotels should also be maintained in a tiptop fashion.
This means ensuring that the exterior facade of the hotel is clean and in good repair, along with any car parks or gardens. It goes without saying that keeping on top of regular interior and exterior hotel window cleaning is also important, so that all windows are sparkling and create a welcoming appearance. Exterior canopies will also need regular cleans to remain in good order.
Some ways housekeeping can increase customer satisfaction levels
Many hotel guests take the time to provide reviews online following their stays, so it makes sense to offer the best possible experience and create the most welcoming environment possible. Some ways hospitality teams can build good customer experiences include ensuring a positive attitude at all times and not sticking rigidly to rulebooks. It’s important to try to figure out solutions to problems raised by guests even if they’re unconventional.
Incorporating discount offers, complimentary upgrades and a welcome guide in rooms which maps out the neighbourhood and lists local attractions can all be fantastic ways to create a good impression on guests and ensure a great customer journey.
Housekeeping in hotels – where to find out more
Ryemead Commercial Group offers expert hotel window cleaning services throughout the UK. We can also provide the specialist exterior cladding, facade, canopy and gutter cleaning needed to maintain a great appearance at all times. We’re proud of our excellent reputation for customer service and can ensure any hotel meets its commitments to great housekeeping standards.
You can also find out more about our commercial window cleaning service for hotels on our hotels web page. Please complete our online form to request a completely free site survey to assess your commercial cleaning needs.